Monday, October 10, 2016

A Tale of Two New York Yankees' News Conferences

News Conference #1: Mark Teixeira’s Final Game of his MLB Career

The New York Yankees' news conference on October 2nd was about Mark Teixeira’s reflections on the final game of his baseball career. His news conference was very positive and upbeat. Teixeira noted that he had announced his retirement in August and he had 2 months to deal with the reality that his baseball career was over. Teixeira asserted that the last few games were special. During his last road game in Toronto’s Rogers Centre, he hit a game-tying solo home run, and two nights later, he hit a walk-off grand slam against the Boston Red Sox at Yankee Stadium. Teixeira emphasized that he is “at peace” with his retirement decision because he can spend more time with his family.

Mark Teixeira's Walk-Off Grand Slam Against
the Boston Red Sox
Image obtained from www.northjersey.com
 
Given that it was the final game of his career, Mark Teixeira’s news conference purposely was scheduled to occur after the game.
 
The goals of the news conference were for Mark Teixeira to share his thoughts about his career and his retirement, and stress that he wants people to remember him as a Yankee.
 
The groups targeted for the news conference were the Yankees’ fans and the media. Teixeira discussed how important it was for him “to say goodbye and thank you one last time” to the fans. He concluded his press conference by thanking the media and stated: “Thanks guys, it has been fun!”
 
Mark Teixeira Waves Goodbye to the Fans
Image obtained from www.nydailynews.com
 
A Yankee Fan Thanks #25
Image obtained from www.nj.com
 
Mark Teixeira adhered to best practices in the “Do’s” and “Don’ts” outlined by Sports Public Relations author, G. Clayton Stoldt. Particularly, Teixeira was “himself and showed his personality”. (Stoldt, 177) He was very comfortable discussing his retirement, career, and his future plans. Teixeira spoke in a “friendly”, “conversational”, and genuine manner. (Stoldt, 177) He was very “modest (in citing his) victories” (Stoldt, 177) and honest when he described the low point of his career.
 
Mark Teixeira's Final Yankees' News Conference
Image obtained from www.thefanaticsview.com

 
Mark Teixeira employed “bridging” when asked if his decision to retire was influenced by his pending free agency and the possibility that no team was offering him a contract. Teixeira “. . . deal(t) with the question honestly . . .” by responding affirmatively. (Stoldt, 175) He went on to explain that because it “. . . was his last year with the Yankees, it was so much easier”. He maintained “. . . if I played my last game somewhere else, it would not have been as special”.
 
 
Mark Teixeira Yankees Jersey
Image obtained from www.fansedge.com
 
A reporter inquired how he will feel when spring training comes along in February. In response, Teixeira made use of “flagging” when he accentuated that he: “. . . is not going to miss spring training because the last spring trainings have been sad, because he missed his family”. When asked what his plans are for his first day of retirement, Teixeira stated he: “. . . was going to stay home and if the weather was nice, he would play with his kids”. Clearly, the “. . . one piece of information . . .” that Teixeira “. . . wanted the media to print or broadcast . . .” was that spending more time with his family greatly influenced his decision to retire. (Stoldt, 175)
 
Mark Teixeira and Family During his
Retirement Ceremony
Image obtained from www.nj.com
 
The atmospherics played a significant role not only in scheduling a farewell news conference for Mark Teixeira, but also during the pre-game ceremonies. The backdrop for the news conference included: the NYY logo, the Yankees website and twitter, as well as advertising for Toyota. Consequently, the atmospherics promoted the Yankees goals as “. . . a positive promotional tool . . .” of the Yankee brand, tradition of honoring players, and recognizing “. . . a corporate sponsor(s)”. (Stoldt, 187) Teixeira was honored and presented with a framed replica of his jersey and a base autographed by his teammates. The ceremony allowed the fans to be a part of Teixeira’s farewell.
 
Mark Teixeira Receiving his Framed
Replica Jersey
Image obtained from www.nydailynews.com
 
Brett Gardner and CC Sabathia Present Mark
Teixeira with a Base Autographed by All of
his Teammates
Image obtained from www.newsday.com
 
The news conference for Mark Teixeira was very effective in helping the Yankees’ organization achieve their goals. In conjunction with the pre-game ceremonies, it accentuated the Yankees' tradition of honoring individual players and World Series winning teams. These traditions not only celebrate Yankees’ history, but strengthen fan loyalty and brand awareness.

News Conference #2: Brian Cashman Reflecting on the Yankees Up and Down 2016 Season

During the October 5th New York Yankees' news conference, Brian Cashman discussed the ups and downs of the Yankees’ 2016 season. It was largely a negative occurrence because the Yankees failed to make the playoffs. However, Cashman used the news conference to stress why rebuilding is the best path to future championships. 

The news conference was purposely scheduled two days after the end of the Yankees’ regular season.

Yankees General Manager Brian Cashman's State
of the Yankees' News Conference
Image obtained from www.newsday.com
 
The goals of the news conference were to acknowledge some of the negatives of the 2016 season, but also justify the Yankees’ decision to trade some high value players for prospects. Essentially, Brian Cashman continued to spin the idea that the Yankees were committed to winning and that their future chances for a World Series Championship are enhanced by the current youth infusion. Cashman also noted that during the 2016 season, the Yankees’ goal was to get to the playoffs, but his statement lacked credibility. His trade deadline moves decimated the bullpen and replaced their best hitter, Carlos Beltran, with an unproven Single-A pitching prospect, Dillon Tate, who had an unimpressive 4.86 ERA.
 
Carlos Beltran was Traded to the Texas Rangers
Image obtained from www.nydailynews.com
 
The targeted audiences for the news conference were the media and Yankees’ fans. Cashman has the obligation to meet with the media at the end of the season. Despite the disappointing season, Brian Cashman wanted to justify that his decision to have a youth movement was the direction the team should take. In addition, Cashman complimented the fans when he asserted: “. . . we have very educated fans . . . they support this franchise strong(ly) on a yearly basis. I think in most cases (the youth movement) is something they want to transpire. They want us to press that reset button and in many cases, (they are) tired of seeing what was transpiring in the first 3 months of the season”.
 
Yankee Stadium's Press Box
Image obtained from www.panoramio.com
 
Cashman compared the current team’s situation with those of the ’80s and the early ’90s, when the Yankee teams were subpar and the stadium attendance was poor. He made an analogy to the present situation by noting that during those lean years, the Yankees built up the farm system, which developed the stars of the dynasty years. His message was that by rebuilding, the Yankees can emulate the glory days. 
 
Yankees Winning the 1996 World Series Against
the Atlanta Braves
Image obtained from www.newsday.com
 
Cashman’s news conference provided a textbook case of news conference “Don’ts”. Firstly, Cashman was not “credible”. (Stoldt, 177) When asked if the Yankees would look outside the organization for starting pitching, Cashman stated that he probably would stay inside the organization. He referred to sabermetrics, in particular, K/9 (Strikeouts per 9 innings pitched) and QERA (QuikERA) to suggest that the Yankees were better than the media perceived. However, many of the strikeouts occurred during the games the Yankees lost or when they still had Andrew Miller and Aroldis Chapman, who protected leads. When asked “. . . hypothetical questions . . .” (Stoldt, 177) about possible off-season moves, Cashman speculated that the Yankees might consider getting a starting pitcher or offensive player. However, he backtracked and suggested that they most likely will use in house talent. Cashman seemed “. . . compelled to say more than he needed to”. (Stoldt, 177) Several times he referenced his decision to rely on the younger players.
 
Andrew Miller was Traded to the Cleveland Indians
Image obtained from www.cbssports.com
 
Aroldis Chapman was Traded to the Chicago Cubs
Image obtained from www.nydailynews.com
 
In my opinion, one of the strongest “Don’ts” was Brian Cashman’s demeanor/body language. When the conference started, Cashman was disengaged and he appeared more focused on fiddling with his IPad than addressing the media. In addition, he spent a significant amount of the press conference with his arms folded and hands covering his mouth. Body language experts consider having your arms folded across your chest a very defensive position or barrier, which suggests a lack of openness to other people’s opinions.
 
When asked to evaluate the season of transition, Cashman employed “bridging” in his responses by saying: “. . . it was a season of twists and turns”. Cashman viewed the first 3 months as negative because player performances were disappointing, despite the fact he made improvements to the team. He went on to justify the summer trades that he made as significant, because he was building a better team for the future. However, his argument is flawed because he traded high performing players, namely: Andrew Miller, Aroldis Chapman, and Carlos Beltran, while retaining the underperforming players: Chase Headley, Brett Gardner, Michael Pineda, Chasen Sherve, and Anthony Swarzak. Consequently, many fans probably scratched their heads. The Yankees promoted the 2016 season by showcasing their three-headed monster in the bullpen, which they nicknamed “No Runs DMC”. After the trading deadline, only D (Dellin Betances) remained. I consider that D is an appropriate grade for Brian Cashman’s actions.
 
Chase Headley Showing his Disappointment
Image obtained from www.nydailynews.com
 
Brett Gardner Frustrated After Striking Out
Image obtained from www.nypost.com
 
Michael Pineda Not Happy After
Giving Up a Home Run
Image obtained from www.nytimes.com
 
No Runs DMC T-Shirt
Image obtained from www.cocoatee.com
 
Throughout his news conference, Brian Cashman made use of “flagging” because he wanted the reporters to highlight that his decision to go younger would result in greater chances for future championships. In the words of Yogi Berra, “It was déjà vu all over again.” In 2008, Cashman touted a youth movement. He sang the praises of a pantheon of “outstanding” pitching prospects, which included the following immortals: Darrell Rasner, Ross Ohlendorf, and Jonathan Albaladejo. Rumor has it, that currently the aforementioned pitchers are in the “Witness Protection Program”.
 
One of Yogi Berra's Classic Quotes
Image obtained from www.quotesology.com
 
Darrell Rasner was One of the Yankees'
Over-Hyped Prospects
Image obtained from www.nydailynews.com
 
Witness Protection Program Logo
Image obtained from
 
Despite the fact Cashman’s news conference setting was identical to that used during Mark Teixeira’s news conference, the atmospherics were non factors. Brian Cashman seemed uncomfortable and would have preferred root canal surgery, than sit through the news conference.

I do not consider Brian Cashman’s news conference successful in helping the Yankees achieve their goals because: it was largely spin, designed to justify his decisions, and to promote his legacy.

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Monday, October 3, 2016

Thinking Through the New York Yankees' Digital Strategies

In analyzing the purpose of a website, Sport Public Relations author, G. Clayton Stoldt argues: “Given the potential of a website to deliver controlled messages to a mass audience and solicit feedback from large numbers of people, its value as a public relations tool is unmistakable.” (Stoldt, 74) In addition, a website provides a powerful tool “. . . to communicate effectively with various stakeholder groups. These groups include members of the media, sponsors, employees, investors, customers, and donors”. (Stoldt, 74) The Yankees’ official website strongly meets the criteria which the Stoldt model presents.

The New York Yankees Official Website Logo
Image obtained from www.newyork.yankees.mlb.com
 
The 2016 New York Yankees Media Guide and Record Book
Image obtained from www.newyork.yankees.mlb.com
 
The Yankees’ website is designed to enhance name recognition and relationships with its stakeholders. Firstly, the navigation tools provide: News, Video, Scores, Tickets, Schedules, Stats, and Rosters, which facilitate communications with the fans and the media. The website also includes a forum that encourages feedback from the fans. Secondly, the Yankee Stadium tab offers an A-Z reference guide, which details information about: facilities, amenities, stadium policies, etc. Thirdly, the New York Yankees’ website highlights the Yankees’ extensive involvement in the Community, for example, HOPE Week.
 
2017 New York Yankees Season Tickets On Sale Now Link 
Image obtained from www.newyork.yankees.mlb.com
 
Stadium Tours Link
Image obtained from www.newyork.yankees.mlb.com
 
New York Yankees HOPE Week Logo
Image obtained from www.newyork.yankees.mlb.com
 
The navigation tool bar features an Apps store, which offers multiple MLB apps to watch and play games. Clearly, R.B.I Baseball 16 and Home Run Derby appeal to younger generation and this benefits MLB and the Yankees because it promotes baseball. Furthermore, the MLB Shop is a convenient way to market Yankees merchandise and memorabilia.
 
R.B.I Baseball 2016 Game
Image obtained from www.rbigame.com
 
Gary Sanchez Yankees Jersey
Image obtained from www.fansedge.com
 
The Yankees’ website matches Stoldt’s Table 4.1 Potential Website Content on p.81 because the News section contains team headlines, official releases, and Yankees history. The Video tool incorporates highlights from Yankee games, MLB.TV, and MLB Network. The Scores tab recaps all games played. While clicking on Tickets, fans can discover several options for buying individual or group tickets. In addition, the Schedule dropdown menu provides: a printable schedule, the 2016 regular season schedule, 2017 regular season schedule, and broadcast schedule. The Stats tab details sortable players and team stats, while the Roster tab includes information about: the active roster, top 30 prospects, and draft results.
 
Group Tickets Link
Image obtained from www.newyork.yankees.mlb.com
 
2016 New York Yankees Regular Season Schedule
Image obtained from www.newyork.yankees.mlb.com

 
Furthermore, the Community menu highlights the Yankees’ involvement with: Reviving Baseball in Inner Cities, Yankees Kids, Fantasy Camp, Welcome Veterans, and Stand Up To Cancer. The Fans navigation tool offers: Yankees Universe, Inside Experience to meet players, and Yankees’ Summer Camps. The Fantasy link features a variety of fantasy games which fans can play.
 
Stand Up To Cancer Logo
Image obtained from www.standup2cancer.org
 
Yankees Universe T-Shirt
Image obtained from www.nyyfansforum.com
 
The Inside Experience Link
Image obtained from www.newyork.yankees.mlb.com
 
The Yankees’ website contains similarities to every item noted under the Pro team sites content listed in Stoldt’s model. The reason the Yankees' website encompasses all of the recommended content for Pro team sites is because they are trying to reach out to stakeholders, maintain fan loyalty, promote the brand, and to reach global audiences as MLB expands international markets.
 
The only obvious difference is that Stoldt’s chart does not mention social media and the Yankees homepage lists 9 social media sites, where one can connect with the Yankees. It appears that the Potential Website Content chart, which Stoldt presents, is based on Farkas and Farkas’ Principles of web design, which was published in 2002. Given that today's very popular social media sites did not exist until 2003 and thereafter (My Space, Facebook, Twitter, etc.), it makes sense that social media was not included in the Farkas’ checklist.
 
The Yankees’ website is regularly updated to provide: news, scores, probable pitchers, lineups, upcoming events, promotions, any possible game cancellations, and post-game analysis. For example, the News section details the Yankees celebration of the 55th anniversary of Roger Maris’ 61 homeruns, which broke Babe Ruth’s record. Additionally, each day the scoreboard page is constantly updated for all games in real time as they occur. Given that “Fantasy leagues are a huge boon for sports leagues in general. . .”, (Bindig, class notes) the fact the Yankees’ website posts probable pitchers and lineups, offers valuable information for fans who are involved in fantasy sports.
 
Roger Maris Bobblehead Promotion
Image obtained from www.newyork.yankees.mlb.com
 
Yankees Lineup Card for October 1, 2016
Image obtained from www.twitter.com

 
The Yankees' site adheres to the aspects of a good website design presented by Stoldt and Barbara Diggs-Brown. In The PR Style Guide, Diggs-Brown emphasizes that a good homepage (the Yankees homepage): “Contains basic, useful information, . . . and clear links to the other pages of the site”. (Diggs-Brown, 200) On the Yankees’ website, their “logo appears on every page of the site. . . colorful and eye catching”. (Diggs-Brown, 200) The navigational tools are “Clear and simple”. (Diggs-Brown, 200) Moreover, the components of the New York Yankees’ website effectively meet the criteria presented in Dr. Bindig’s PowerPoint presentation on Digital Design: GUI (Graphical User Interphase), that is to say: Structure, Navigation, Featured Visual, 800x600 Screen, and Links.   

Clicking on the News tab accentuates the strengths of the Yankees’ website. The article Spoiler Alert, Yankees Rally, Delay O’s Party Plans: “put(s) valuable content” and “make(s) a good first impression” (Stoldt, 82) about the News section because it gives: 7 game highlights, a link to Full Game Coverage, an update on Tie breaker scenarios for Wild Card Game, gives a preview of tomorrow’s game, and also provides a section for fan comments because it “. . .keep(s) the user in mind”. (Stoldt, 82)

2016 MLB Postseason Logo
Image obtained from www.megasportsnews.com
 
The way the Yankees’ website differs from the homepage format described by Diggs-Brown is that key corporate information listed on the bottom of the page relates to MLB, as opposed to the New York Yankees. All major league baseball websites are partners of MLB.com and MLB is legally responsible for the content.
 
The Official Logo of MLB.com
Image obtained from www.mlb.mlb.com


 
Given the fact that the Yankees’ website meets the criteria outlined by Stoldt, Diggs-Brown, and Dr. Bindig, I do not see any reason for the New York Yankees to improve their website in terms of content and/or design.
 
The social media platforms used by the Yankees are: Facebook, Twitter, Instagram, Vine, Tumblr, Pinterest, Google Plus, SnapChat, and YouTube. The content on the Yankees’ Facebook page includes: photos, videos, events, and posts. Twitter features: tweets, photos, and likes from Yankees’ players and fans. Instagram content includes Yankees’ posts and pictures, while Vine provides Yankees’ game highlights (loops). Tumblr focuses on Yankees game videos, while Pinterest showcases Yankees’ fan photos.
 
 Facebook Official Logo
Image obtained from www.facebook.com
 
Twitter Official Logo
Image obtained from www.twitter.com
 
Instagram Official Logo
Image obtained from www.instagram-brand.com

 
In addition to fan photos, Google Plus includes fan commentary, while SnapChat allows fans and players to post videos as well as photos. The Yankees also post their videos on YouTube which include: interviews, tributes, and Baseball IQ Kids Edition videos.
 
SnapChat Official Logo
Image obtained from www.snapchat.com

 
The Yankees’ strategy is very effective because social media plays a very important role in the lives of millennials, teenagers, and preteens. Using social media is effective tactic for the Yankees to reach out to the younger age groups and hopefully market their brand and maintain their fan base. Given that there are so many other forms of entertainment competing for consumer dollars, it makes sense for the Yankees to have a strong presence on social media.

The Yankees effectively reach out to the Latino community by encouraging them to actively participate through social media via Spanish Language versions of Twitter, Facebook, and Instagram through www.yankeesbeisbol.com. 

The New York Yankees Official Spanish Website Logo
Image obtained from www.yankeesbeisbol.com
 
The Yankees can improve their use of social media by reaching out to Senior Citizens. Since many seniors grew up as avid Yankee fans, the Yankees should consider a program which would offer computer workshops at senior centers or at Yankee Stadium. The program should include a social media component. In this way, the Yankees can encourage seniors to use social media as another way to be actively involved in the Yankees family.
 
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