Monday, October 3, 2016

Thinking Through the New York Yankees' Digital Strategies

In analyzing the purpose of a website, Sport Public Relations author, G. Clayton Stoldt argues: “Given the potential of a website to deliver controlled messages to a mass audience and solicit feedback from large numbers of people, its value as a public relations tool is unmistakable.” (Stoldt, 74) In addition, a website provides a powerful tool “. . . to communicate effectively with various stakeholder groups. These groups include members of the media, sponsors, employees, investors, customers, and donors”. (Stoldt, 74) The Yankees’ official website strongly meets the criteria which the Stoldt model presents.

The New York Yankees Official Website Logo
Image obtained from www.newyork.yankees.mlb.com
 
The 2016 New York Yankees Media Guide and Record Book
Image obtained from www.newyork.yankees.mlb.com
 
The Yankees’ website is designed to enhance name recognition and relationships with its stakeholders. Firstly, the navigation tools provide: News, Video, Scores, Tickets, Schedules, Stats, and Rosters, which facilitate communications with the fans and the media. The website also includes a forum that encourages feedback from the fans. Secondly, the Yankee Stadium tab offers an A-Z reference guide, which details information about: facilities, amenities, stadium policies, etc. Thirdly, the New York Yankees’ website highlights the Yankees’ extensive involvement in the Community, for example, HOPE Week.
 
2017 New York Yankees Season Tickets On Sale Now Link 
Image obtained from www.newyork.yankees.mlb.com
 
Stadium Tours Link
Image obtained from www.newyork.yankees.mlb.com
 
New York Yankees HOPE Week Logo
Image obtained from www.newyork.yankees.mlb.com
 
The navigation tool bar features an Apps store, which offers multiple MLB apps to watch and play games. Clearly, R.B.I Baseball 16 and Home Run Derby appeal to younger generation and this benefits MLB and the Yankees because it promotes baseball. Furthermore, the MLB Shop is a convenient way to market Yankees merchandise and memorabilia.
 
R.B.I Baseball 2016 Game
Image obtained from www.rbigame.com
 
Gary Sanchez Yankees Jersey
Image obtained from www.fansedge.com
 
The Yankees’ website matches Stoldt’s Table 4.1 Potential Website Content on p.81 because the News section contains team headlines, official releases, and Yankees history. The Video tool incorporates highlights from Yankee games, MLB.TV, and MLB Network. The Scores tab recaps all games played. While clicking on Tickets, fans can discover several options for buying individual or group tickets. In addition, the Schedule dropdown menu provides: a printable schedule, the 2016 regular season schedule, 2017 regular season schedule, and broadcast schedule. The Stats tab details sortable players and team stats, while the Roster tab includes information about: the active roster, top 30 prospects, and draft results.
 
Group Tickets Link
Image obtained from www.newyork.yankees.mlb.com
 
2016 New York Yankees Regular Season Schedule
Image obtained from www.newyork.yankees.mlb.com

 
Furthermore, the Community menu highlights the Yankees’ involvement with: Reviving Baseball in Inner Cities, Yankees Kids, Fantasy Camp, Welcome Veterans, and Stand Up To Cancer. The Fans navigation tool offers: Yankees Universe, Inside Experience to meet players, and Yankees’ Summer Camps. The Fantasy link features a variety of fantasy games which fans can play.
 
Stand Up To Cancer Logo
Image obtained from www.standup2cancer.org
 
Yankees Universe T-Shirt
Image obtained from www.nyyfansforum.com
 
The Inside Experience Link
Image obtained from www.newyork.yankees.mlb.com
 
The Yankees’ website contains similarities to every item noted under the Pro team sites content listed in Stoldt’s model. The reason the Yankees' website encompasses all of the recommended content for Pro team sites is because they are trying to reach out to stakeholders, maintain fan loyalty, promote the brand, and to reach global audiences as MLB expands international markets.
 
The only obvious difference is that Stoldt’s chart does not mention social media and the Yankees homepage lists 9 social media sites, where one can connect with the Yankees. It appears that the Potential Website Content chart, which Stoldt presents, is based on Farkas and Farkas’ Principles of web design, which was published in 2002. Given that today's very popular social media sites did not exist until 2003 and thereafter (My Space, Facebook, Twitter, etc.), it makes sense that social media was not included in the Farkas’ checklist.
 
The Yankees’ website is regularly updated to provide: news, scores, probable pitchers, lineups, upcoming events, promotions, any possible game cancellations, and post-game analysis. For example, the News section details the Yankees celebration of the 55th anniversary of Roger Maris’ 61 homeruns, which broke Babe Ruth’s record. Additionally, each day the scoreboard page is constantly updated for all games in real time as they occur. Given that “Fantasy leagues are a huge boon for sports leagues in general. . .”, (Bindig, class notes) the fact the Yankees’ website posts probable pitchers and lineups, offers valuable information for fans who are involved in fantasy sports.
 
Roger Maris Bobblehead Promotion
Image obtained from www.newyork.yankees.mlb.com
 
Yankees Lineup Card for October 1, 2016
Image obtained from www.twitter.com

 
The Yankees' site adheres to the aspects of a good website design presented by Stoldt and Barbara Diggs-Brown. In The PR Style Guide, Diggs-Brown emphasizes that a good homepage (the Yankees homepage): “Contains basic, useful information, . . . and clear links to the other pages of the site”. (Diggs-Brown, 200) On the Yankees’ website, their “logo appears on every page of the site. . . colorful and eye catching”. (Diggs-Brown, 200) The navigational tools are “Clear and simple”. (Diggs-Brown, 200) Moreover, the components of the New York Yankees’ website effectively meet the criteria presented in Dr. Bindig’s PowerPoint presentation on Digital Design: GUI (Graphical User Interphase), that is to say: Structure, Navigation, Featured Visual, 800x600 Screen, and Links.   

Clicking on the News tab accentuates the strengths of the Yankees’ website. The article Spoiler Alert, Yankees Rally, Delay O’s Party Plans: “put(s) valuable content” and “make(s) a good first impression” (Stoldt, 82) about the News section because it gives: 7 game highlights, a link to Full Game Coverage, an update on Tie breaker scenarios for Wild Card Game, gives a preview of tomorrow’s game, and also provides a section for fan comments because it “. . .keep(s) the user in mind”. (Stoldt, 82)

2016 MLB Postseason Logo
Image obtained from www.megasportsnews.com
 
The way the Yankees’ website differs from the homepage format described by Diggs-Brown is that key corporate information listed on the bottom of the page relates to MLB, as opposed to the New York Yankees. All major league baseball websites are partners of MLB.com and MLB is legally responsible for the content.
 
The Official Logo of MLB.com
Image obtained from www.mlb.mlb.com


 
Given the fact that the Yankees’ website meets the criteria outlined by Stoldt, Diggs-Brown, and Dr. Bindig, I do not see any reason for the New York Yankees to improve their website in terms of content and/or design.
 
The social media platforms used by the Yankees are: Facebook, Twitter, Instagram, Vine, Tumblr, Pinterest, Google Plus, SnapChat, and YouTube. The content on the Yankees’ Facebook page includes: photos, videos, events, and posts. Twitter features: tweets, photos, and likes from Yankees’ players and fans. Instagram content includes Yankees’ posts and pictures, while Vine provides Yankees’ game highlights (loops). Tumblr focuses on Yankees game videos, while Pinterest showcases Yankees’ fan photos.
 
 Facebook Official Logo
Image obtained from www.facebook.com
 
Twitter Official Logo
Image obtained from www.twitter.com
 
Instagram Official Logo
Image obtained from www.instagram-brand.com

 
In addition to fan photos, Google Plus includes fan commentary, while SnapChat allows fans and players to post videos as well as photos. The Yankees also post their videos on YouTube which include: interviews, tributes, and Baseball IQ Kids Edition videos.
 
SnapChat Official Logo
Image obtained from www.snapchat.com

 
The Yankees’ strategy is very effective because social media plays a very important role in the lives of millennials, teenagers, and preteens. Using social media is effective tactic for the Yankees to reach out to the younger age groups and hopefully market their brand and maintain their fan base. Given that there are so many other forms of entertainment competing for consumer dollars, it makes sense for the Yankees to have a strong presence on social media.

The Yankees effectively reach out to the Latino community by encouraging them to actively participate through social media via Spanish Language versions of Twitter, Facebook, and Instagram through www.yankeesbeisbol.com. 

The New York Yankees Official Spanish Website Logo
Image obtained from www.yankeesbeisbol.com
 
The Yankees can improve their use of social media by reaching out to Senior Citizens. Since many seniors grew up as avid Yankee fans, the Yankees should consider a program which would offer computer workshops at senior centers or at Yankee Stadium. The program should include a social media component. In this way, the Yankees can encourage seniors to use social media as another way to be actively involved in the Yankees family.
 
Background Image from http://unsa.dvrlists.com

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